Consumer Protection Policy

At RP WiFi, we are committed to providing clear, truthful, and verifiable information about our services. All advertising—whether on social media, printed materials, or this website—complies with the standards set by the Federal Consumer Protection Agency (PROFECO) and the Federal Telecommunications Institute (IFT).

Responsible Advertising:

  • We avoid absolute or superlative claims such as “the best internet” or “the fastest connection,” unless such claims can be proven.
  • All information on speeds, pricing, and service features is verifiable and reflects actual performance within our Rocky Point coverage areas.
  • No third-party endorsements or certifications are shown without valid scientific or documentary evidence.

Promotions:
When promotions are available, they will be registered with the IFT and include:

  • Validity period
  • Eligible customers
  • Description of the offer

Transparency and Rates:

  • Prices are shown in Mexican pesos (MXN).
  • Each plan includes detailed information on its features and coverage.
  • Our standard service contract, registered with PROFECO, is available for consultation online or at our customer service center.

Customer Service:

  • Service hours: Monday–Friday, 9:00 a.m.–6:00 p.m.
  • Phone: MX +52 638 107 1298 (WhatsApp) | US +1 520 432 0202
  • Email: info@rpwifi.net
  • You may also contact us via WhatsApp or our contact form to verify coverage or ask questions.

Consumer Rights:
You may review the Charter of Minimum Rights for Telecommunications Users published by PROFECO and the IFT.

Note: Service availability is subject to technical feasibility within our coverage area.

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