Support
Your Wi-Fi Questions Answered
Find answers to the most common questions about our Wi-Fi services and solutions.
How do I set up my new Wi-Fi router?
To set up your new Wi-Fi router, connect it to your modem using an Ethernet cable, then follow the setup instructions provided in the user manual or on the manufacturer’s website.
What should I do if my Wi-Fi connection is slow?
Try restarting your router, moving closer to the router, or checking for interference from other devices. If the issue persists, contact our support team for further assistance.
How can I secure my Wi-Fi network?
Ensure your network is secure by changing the default SSID and password, enabling WPA3 encryption, and regularly updating your router’s firmware.
Why is my device not connecting to the Wi-Fi?
Check if the Wi-Fi is enabled on your device, ensure you are within range, and verify that you are using the correct password. Restarting your device may also help.
Can I extend my Wi-Fi coverage?
Yes, you can extend your Wi-Fi coverage by using range extenders or mesh networks to eliminate dead zones in your home or office.
Need More Help?
Troubleshooting Your Wi-Fi Connection
1
Restart Your Router
Unplug your router, wait 30 seconds, and then plug it back in. This can resolve many connectivity issues.
2
Check Your Connections
Ensure all cables are securely connected and that there are no loose connections between your modem and router.
3
Update Your Firmware
Visit the manufacturer’s website to download and install the latest firmware updates for your router to improve performance and security.
Submit a Support Ticket
Need Assistance?
If you’re experiencing any issues or require assistance, submitting a support ticket is the most efficient way to get help. Simply click the ‘Submit Ticket’ button, fill out the necessary details about your problem, and our support team will get back to you promptly. Please provide as much information as possible to ensure a quick resolution.