Quality Standards
Fixed Service Quality Standards- Advertised Data Transfer Speed
In compliance with the Fixed Service Quality Guidelines, the advertised internet speed for each plan represents the average download rate during peak hours of the previous calendar month, expressed in Mbps.
Displayed speeds reflect the average real performance, not the maximum theoretical speed.
For example:
“50 Mbps average during peak hours”
This ensures transparency and accuracy in the information provided to our users.
- Coverage Maps
We provide detailed coverage maps showing the areas where our fixed Internet service is available by access technology, with street-level detail when applicable.
Internet service within the coverage area is subject to technical feasibility.
- Coverage Check
To verify if your address is within our service area, you can:
- Contact us directly via WhatsApp by clicking the coverage icon on this page, or
- Enter your ZIP code in the coverage form.
Check your coverage easily and see service availability in your area.
- Customer Support
We offer free support channels for inquiries, reports, and complaints:
- Mexico Phone: +52 638 107 1298
- US. Phone: +1 520 432 0202
- Email: info@rpwifi.net
- WhatsApp: Available 24/7
If you contact us outside business hours, please leave your name, email, and phone number. A representative will follow up the next business day with your case number.
Our goal is to provide quick, efficient, and accessible customer service—every day of the year.